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Step-by-step process

Please follow our step-by-step process according to your case

In the event of an emergency, no prior agreement is needed!
Please follow our step-by-step process in case you or a family member need(s) an emergency hospitalization.
You just have to show your HENNER Insurance card which guarantees your stay at the hospital after being admitted. Kindly also contact (or have someone contact us on your behalf) HENNER as soon as possible following the admission to the hospital, either by telephone or email and give the following information:

  • - Name, telephone & fax number of the hospital
  • - Name of the patient
  • - Employee Number
  • - Admission date
  • - Discharge date if known

Contact details are indicated on the back of your HENNER Insurance card.

Send to your Client Services Team the original dated invoice with the name of patient.

In the event that you are hospitalised in relation to an accident, you should contact your Personnel Infodesk (ext. 55000) or AXA (+32 2 622 70 00) immediately so that they may contact the hospital to request that all bills are sent to them directly.

If the hospital is part of HENNER network, we will issue within 2 hours following the request a Guarantee of Payment!
This allows you to get rid of any worry and stress. Just concentrate on getting better.
If the hospital is not part of our network, our team will contact it and negotiate to arrange direct settlement of your bills.

The medical provider will send the original invoice to HENNER for reimbursement.
HENNER will inform the medical provider and the insured member about the reimbursement made.

Did you receive outpatient treatment: consultations, laboratory tests, X-rays, dental and optical care?
Please send to your Client Services Team:

  • - The HIS-Refund Claim Form duly completed and signed
  • - The original doctors’ prescriptions for pharmacy, laboratories, X-Rays, and series of treatment, with the name of the patient
  • - The original detailed receipts for drugs including a breakdown of cost per drug, optical lenses, medicine and doctors’ appointments, with the name of the patient and the date of purchase.

If you received inpatient care in a clinic or hospital and settled the billed upfront, kindly send to your Client Services Team the original dated invoice with the name of patient.

Please attach all original invoices to your HIS-Refund Claim Form*
*For non-euro invoices, the exchange rate of the day of the treatment will be applied.

Medical Network

Access to our medical network and find healthcare professional close to you.

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Are you living in France ? Contact us at your convenience by using a French local number :                                   +33 1 49 70 27 37

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