Complaints Form

Phone

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You are*

Civility*

E-mail*

Phone*

OTHER INFORMATION

Client reference*

Client reference

Social reason

Finess number

Member number*

Member number

Subject of the complaint

Upon receipt of the completed electronic form, you will immediately receive an acknowledgment of receipt in your mailbox and within a maximum of 10 days (excluding postal deadlines) if you have communicated a complaint to us by other means. Note that in more than 85% of cases we provide a response within 48 hours, our response time cannot exceed 2 months, unless the complexity of the processing requires additional time.

If the answers provided still do not give you complete satisfaction, we invite you to contact the comptetent mediator as indicated on our dedicated page www.henner.com/complaints/.