Privacy policy –

The protection of your data at the heart of our commitments

When you entrust us with your Personal Data you are creating a trust-based relationship, and we will do all we can to live up to this trust.

For that reason, we are making the protection of your data our highest priority.

Thus we will do all we can to provide your data with the best possible protection, and we are committed to ensuring it benefits from the highest level of security and confidentiality, in compliance with the applicable French and European regulations (regulation 2016/679/UE and law n° 78-17 passed on 6th January 1978 and subsequently amended), referred to hereinafter as ‘ the applicable Regulations ’.

Within this context, the commitments contained in our policy with regard to the processing of Data have as their basis the following 6 basic principles :

Set out in the General Terms and Conditions of Use for our websites and smartphone apps, in our confidentiality policy, and in our ‘Charte RGPD Assurés’ (RGPD insured parties’ charter), is a full statement of our commitments and your rights, and an explanation of the way in which we collect, use, if applicable share, and store your Data of a Personal Nature.


Last update: January 2021

This Groupe Henner Privacy Policy has been drawn up in order to inform you of the terms and conditions governing the collection, processing and use of your Personal Data, and of the rights you hold over these data when using our websites and smartphone apps.

Henner reserves the right to amend this Privacy Policy at any time to reflect changes in its websites and smartphone apps, configurations, internal changes in Groupe Henner, or in the relevant regulations, modifications to the procedures for collecting, processing or using your Data of a Personal Nature, or indeed for any other legitimate reason.

Groupe Henner will notify you whenever its Privacy Policy is updated. We would however advise you to check on a regular basis for any amendments made to the Policy. The most recent modifications were made by Groupe Henner on the date indicated at the start of this document.


Within the context of this Privacy Policy, the capitalized or non-capitalized terms listed below shall have the meanings indicated:

Insured party: shall designate the individual receiving the cover from an insurance contract (whether or not this person is the policyholder) drawn up, distributed and / or managed by Henner.

Data or Personal Data: shall designate any information relating to an Interested Person.

Data subject: shall designate an identified or identifiable individual ; the term ‘identifiable individual’ shall denote an individual who can be directly or indirectly identified, notably through reference to an identifier, such as a name, an identification number, location data, a username, or one or more elements specific to his or her physical, physiological, genetic, psychological, economic, cultural or social identity.

Member Account: shall designate the area of a Site accessible to Insured parties or to Corporate / HR contacts under the conditions set out in the General Terms and Conditions for Use of the Site, by means of a user name and a password.

Data Controller: shall designate the individual or organization, public authority, department or any other body that, alone or in collaboration with others, determines the purposes of – and procedures for – the Processing of Personal Data.

Sites: shall designate the websites, smartphone apps and online platforms operated by Groupe Henner that contain public areas accessible to any User and Member Acconts through which Henner provides Insured parties or Corporate / HR contacts with services under the terms of the insurance contracts drawn up, managed and / or distributed by Henner. The Sites, including the Member Acconts, are governed by General Terms and Conditions of Use (GTCU), and in addition to them by this Confidentiality Policy.

Processing: shall designate any operation or set of operations that may or may not be carried out with the assistance of automated means and are applied to Data or sets of Data, such as collection, recording, organization, structuring, storage, adaptation or modification, extraction, consultation, use, disclosure by transmission, circulation or any other means of provision, alignment or combination, or locking, deletion or destruction.

User: shall designate any individual who accesses a Site without the need for identification and without access to a Member Account.


2.1 Which organization is processing your data?

Within the context of use of this Site, the Data are collected and processed by:

Henner, a ‘Société par Actions Simplifiée’ (simplified joint stock company), entered in the Nanterre ‘RCS’ (trade and companies register) under the reference number 323 377 739, with its registered office located at 14 boulevard du Général Leclerc 92200 Neuilly-sur-Seine.

2.2 How do we collect your data?

Your data are collected either directly by Henner when you input them on contact forms, questionnaires and other areas made available to you when you use the services provided on the Site (requests for free call-back, requests for quotations, Member Account, etc.), or indirectly by third parties (notably by third-party cookies’ editors) when you browse the Site.

Henner will inform you when the provision of an item of information is required (notably due to a statutory regulatory or contractual obligation or else simply so that your request can be processed or your inquiry dealt with). Should you fail to provide information marked as “mandatory”, Henner may be unable to deal with the request or inquiry or to process the form concerned.

Those parts of a form that are not marked as “mandatory” are to be dealt with as you see fit – you may opt to complete them or not.

The following categories of Data are liable to be processed within the context of use of the Site (excluding the Member Account for Insured parties) :

2.3 Why do we process your data?

Your data are processed by Henner for the purposes, and on the legal basis, set out below:

1) Within the context of use of this Site

ProcessingPurpose (objective to be attained)Legal basis
Management of sites and smartphone apps– Technical administration of sites and smartphone apps
– Management of access, of security, of maintainability, of changes to sites and applications
– Management of cookies
– Legitimate interest of Henner to ensure the availability and satisfactory functioning of its Sites and smartphone apps.
– Consent for the use of certain cookies
Commercial management– Responding to contact requests, inquiries or requests for quotations, etc.
– Management of prospective clients
– Management of clients (notably HR contacts)
– Legitimate interest of Henner to respond to contact requests, inquiries or requests for quotations
Management of requests to exercise rights– Responding to applications to exercise rights
– Managing and following up on applications to exercise rights
– Legal and regulatory obligations
Managing complaints– Responding to complaints
– Managing and following up on complaints
– Legal and regulatory obligations

2) Within the context of management of the insurance contract held by the Insured parties
You will find the full set of information concerning the terms and conditions for collection, processing and use of your Data within the context of your insurance contract (and notably within the context of use of your Member Account), and the rights you hold with regard to said Data, in the “RGPD Insured Parties’ Charter” accessible here.

2.4 Who can access your data?

Within the context of use of the Site, your data are principally intended for use by Henner, but they may also be supplied to third-party cookies’editors or to service providers acting for Henner to carry out internal operations on the Site, notably hosting, maintenance, managing access, or for any operation connected to the activities of Henner for the purposes set out in article 2.3 of this document, but only to the extent that this is required in order to carry out the operations with which they have been tasked. The subcontractors concerned are required to maintain the confidentiality and security of your Data and to deploy the appropriate measures in this connection.

2.5 Where are your data hosted?

Henner undertakes, within the context of its activities and in accordance with the applicable Regulations, to deploy all the appropriate technical and organizational measures to ensure the security, availability, integrity, authenticity and confidentiality of your data, as well as the resilience of its IT systems.

Henner shall favour the hosting and processing of your Data in France or within the European Union (EU).

If you think you may have lost your identifiers, or under any other circumstances that may give rise to risks for the Sites and your Data, we would invite you to contact Henner immediately, and if the incident involves the loss or disclosure of your identifiers enabling access to your Member Account, we would recommend that you immediately request a new password in your Member Account in the “changing your password” tab.

2.6 How long will we retain your your data?

Your Data will be retained for the period required for achievement of the purposes set out above, plus the applicable legal provision.

2.7 What are your Rights and how can you exercise them?

In accordance with the applicable Regulations and under the conditions stipulated by these Regulations, you have the following rights:

You may exercise these rights upon request, providing proof of your identity by any means and explaining the purpose of your request, via the following email address : or postal address : Henner, Délégué à la protection des données, Conformité/Relation Assureurs, 14 Boulevard du Général Leclerc 92 200 Neuilly sur Seine

Finally, should a dispute regarding your data persist, you also have the right to lodge a complaint with the CNIL data protection authority :


The Site may automatically collect information by means of cookies or tracking files received when you visit the Site.

For more information regarding the cookies that we use and the means by which you can deactivate them, please consult our policy on cookie management accessible here.